Reprint or Find a Confirmation Email

ADMIN ONLY: How to find a sent email

• Backoffice
• Contact Management
• Email Log History
• Search (to view all, click Search without entering data)
• A list loads
• Click “edit” to view the email sent to the customer

How to Instruct a User on How to Find a Confirmation Email

Once an online registration and payment has been made, an email confirmation is automatically sent to the primary contact’s email 1 and email 2 addresses.

If the user did not seem to receive an email, please ask the user to check their spam or junk email folder for an email from noreply@cogran.com.

To find a payment record email: 

• Instruct the user to log in to their account
• Visit their household account (upper right-hand corner of the site)
• Scroll to View Order / Invoice
• Click “display the invoice” as required