Customers who have not paid for their payment-pending programs may be removed from the status “registered” and the payments due can be cancelled.
Changing Registrations
All registrations roster, independent of payment status. If spaces should be left for new registrants, Cogran makes it possible to temporarily drop these customers.
The special request is a great way to find out useful information for a specific registration. This is useful for friend requests, for example. Instead of posting to the household or contact, the answer to this question appears on the registration record, in team formation, and in drop & swap.
A participant who has been dropped from a program can be un-dropped. Here’s how!
Sometimes a registration must be swapped from one participant to another. This method does not update a payment record, but if no financial changes are required, it is a quick solution.
Provide refunds from Cogran via Stripe to your customers.
Drop (without price changes) or swap participants from one session or class to another using the handy Drop or Swap list. Choose to use the edit form, the grid, or dive into the household account.
Sometimes it is handy to unenroll a contact without a financial transaction.
If no payment adjustment is needed, simply swap a registrant from one session to another.