Make a full or partial refund.
Sometimes it is handy to unenroll a contact without a financial transaction.
The customer experience of purchasing tickets is very quick and should be a process that takes only a few minutes.
Cogran provides extensive back office registration reports
Provide refunds from Cogran via Stripe to your customers.
Register a user that already has an account using Cogran.
The user experience when answering questions.
Change a user’s email address used during login.
All customers can update their accounts from their household account. This is handy for customers who want to update their account and for customers who must provide more account information in order to register using Quick Registration.
Customers can update their accounts from their household account. This is handy for customers who want to update their account.
The customer view is different than the admin view. This is a handy way to explain the view.
Cogran allows for retrieval of the username or password on the login or sign-in form.
Household and Contact records provide a 360 view of a customer’s experience with Cogran. Use this to update info and investigate households and contact records.
If you are having issues with the display of your Front Page: Refresh display in browser Check to see if you have Cogran open in more than one browser window/tab. If so, close all but one and try again. Check the link. (read more) Close browser (all tabs/windows) and reopen, then try again. View site […]
Unable to Proceed with Registration
Admins can pull up order receipts and print them out.
User Profiles can be viewed and printed.
Cogran makes it simple to add a payment to a registrant’s account.
Use an admin login to register any user!
Turn device Click Feedback button to report to Cogran
When your price is wrong, there are a few places to check!
Display user information in the Front Page
When someone calls you with registration questions, you can finish their transaction over the phone.
How to Complete an Unconfirmed Registration for a Participant
Once an online registration and payment has been made, an email confirmation is automatically sent.
Follow these steps to process a mailed-in check
Helping your registrants can include registering a new household member on existing accounts. This is accomplished via the Front Page.