Send an SMS Text and Email Blast for Reservations

1. Log into the Cogran Back Office
2. To send bulk email, chose a report of contacts. All reports that include data about people double as mailing lists.
   • Contact Management, Security >Reports-Email
   • Select the Report:
     • SMS Text Messaging and Email – Facility
       • Choose the Facility that will receive the email. This field is REQUIRED. Note that it is possible to multi-select.
       • If even more refinement is desired, use the filters to find an individual.
       • Highly recommended: filter on reservation dates
   • Click Search
     • A list of contacts will appear.
     • In the menu bar, click the icon that looks like an enveloped next to the words “send email.” This triggers the email function.
     • The email form loads
     • Select a blank template or any template you have created. Do NOT send a branded logo email this time: it does not work well for SMS text messages!
     • In order to send an effective email/SMS, please consider only sending a message subject and a very few words. If more detail is required, send a followup email or direct customers to social media/website updates.
     • If needed, add an email address to receive a copy.
     • Press Send Emails
     • The system will send email and SMS messages to the group.

Note that not all cellular networks deliver SMS messages in a timely way.