Updating the Prime Contact can be necessary when a contact accidentally creates a child as the prime contact. This function is reserved for admins.

Log into the Back Office.

• Click “Manage a Household”
• Search for a household.
• The household loads.
  • In the go-to menu, select Household Contacts
  • The contacts display. The column “prime contact” will have a checkbox (grid) or true (list view).
  • To change this, click the “edit” button to view the contact detail modal.
  • Uncheck prime contact.
  • Save.
• IMPORTANT: Each household must have a prime contact.
  • Click edit button next to the desired prime contact.
  • A modal opens.
  • Check the box indicating Prime Contact.
  • Save.

Often a youth has been accidentally entered as Prime Contact. This same area allows admins to change youth to adult.