Changing Security Access Levels

1. Sign in as admin to Back Office
2. Contacts>User Security or Quicklinks>User Security
3. Search for the account to update.
4. A list of users that fit the criteria of the search
5. Click the edit icon next to the user to update
6. Select the new admin role to replace “admin.” Note: Do not remove the main admin or the Cogran admin access.
7. Save.
8. Inform the admin of their new role.

TIP: The email address must be unique. If changing a public account to admin, pull up the public account and change the access level from public to admin. Two logins with the same email address will create issues as the system tries to apply dual security roles.

Updated 10/6/2026