What is Stripe?
Stripe lets you to accept payments in minutes, from anywhere in the world. Stripe is a quick and secure way to accept credit card and debit card payments online. Stripe helps Cogran provide a seamless payment experience for you and your customers. Stripe processes billions of dollars a year and is used by tens of thousands of companies worldwide, including Fortune 500s and small businesses alike. You can learn more at https://stripe.com/gallery.
How does Stripe work on Cogran?
With Stripe, you can start accepting credit and debit card payments almost instantly. You can either create a new Stripe account or connect an existing Stripe account if you already have one. Be sure to get started through your Cogran System.
How does Stripe process payments?
Stripe processes all transactions for you. Once you connect a Stripe account, you can accept payments immediately.
Funds are added to your bank account on a seven-day rolling basis. If you’re based in the United States, a two-day transfer may be possible after your first transfer. Visit Stripe’s documentation for more information.
How does Stripe transfer money to my account?
Stripe adds funds to your bank account on a rolling basis, on the fastest payout plan available. You can change your payout schedule for longer than the minimum in your Stripe dashboard. From there, you can also view all transfers from Stripe to your bank account.
To learn more, visit Stripe’s documentation on payouts.
Is Stripe secure?
Yes. Learn more about Stripe’s security practices.
Will Stripe reject fraudulent orders or cards?
Stripe has several monitoring practices in place for catching fraudulent charges and suspicious activity. However, as a merchant using Stripe, you’re responsible for ensuring your customers are who they say they are.
To learn more, visit Stripe’s documentation on how they prevent fraud, and browse their fraud protection guide for strategies to minimize fraud.
How does Stripe handle disputes?
To learn how Stripe handles disputes, visit their documentation.
What are Stripe’s processing fees?
Stripe’s processing fees vary by country. Visit Stripe’s pricing page for details.
Is there a minimum or maximum charge amount?
Yes. To learn more about these limits, visit Stripe’s documentation.
Do purchases using Stripe include discount codes?
Yes. Discounts, taxes, shipping, and all other costs associated with an order can be processed using Stripe.
Is Stripe secure? PCI compliant?
Stripe meets and exceeds the most stringent industry standards for security. They are also audited by a PCI-certified auditor and are certified to PCI Service Provider Level 1. (This is the highest level of certification available.) You can learn more about the technical details of Stripe’s secure infrastructure here: https://stripe.com/docs/security/stripe
All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).
Transfers
Once you’ve made your first charges with Stripe, your first transfer will be initiated and should post within 7 days. Thereafter, transfer schedules are based on the respective country.
Stripe adds funds to your bank account on rolling basis. You can set your bank account and set the frequency of these transfers in the Transfers tab of your Stripe dashboard. From there, you can also view all transfers from Stripe to your bank account. To learn more, visit Stripe’s documentation on transfers.
How can I issue a refund?
You can issue issue refunds via your Stripe dashboard. Depending on your customer’s bank, he or she will see the refund show up anywhere between 5-10 business days later. Refunds can be whole or partial – that is, you can refund any amount up to the original amount of the charge.
https://support.stripe.com/questions/how-do-i-issue-refunds
What is chargeback / dispute?
A dispute occurs when a cardholder questions a charge with their bank or credit card company. Depending on the reason, the Stripe dashboard will guide the user through submitting the best kind of evidence for each reason.
When a dispute comes in, Stripe gets information about it from the bank and display one of eight reasons to our users. Here are some best practices on the type of evidence to submit based on the dispute reason: https://stripe.com/help/dispute-types. Once you submit your dispute evidence to Stripe, Stripe submits your evidence to the banks/card networks on your behalf, so you do not have to deal with them directly.
To be notified about disputes, select email notifications through your dashboard:
https://dashboard.stripe.com/account/emails (Select “Email me for: Disputes”)
Here are some overall best practices for avoiding fraud: https://support.stripe.com/questions/avoiding-fraud-and-disputes
When to contact Stripe v. When to contact Cogran
| Who to contact | Type of Question |
| Cogran |
|
| Stripe |
|
How to contact Stripe
1// Please contact the Stripe team by being logged into your Stripe account and submitting a request here: https://support.stripe.com/email. Being logged in ensures that we know you are an authenticated user of the account, and can know the exact account for which you are asking questions about.
2// To help us solve your issue as quickly as possible, we recommend formatting your inquiry with the respective IDs, such as:
- Customer Name: Johnny Example
- Customer Email: johnny@example.com
- Any other relevant Stripe ID’s:
- Charges begin `ch_***` or `py_***`
- Transfers begin `tr_***`, etc.
- If it’s regarding a specific card, please include as much information about the card as possible, such as the expiration date, last 4 digits of the card number, and the card brand. Please never share or send a full card number or CVC.
3// After submitting your inquiry via the form, we will send a confirmation email that we’ve received your message. So that Cogran and Stripe can work together to solve your issue, we’d recommend responding to the confirmation email, and adding support@cogransystems.com into the email thread.
How does Stripe process payments?
Stripe processes all transactions for you. Once you connect a Stripe account, you can accept payments immediately.
Funds are added to your bank account on a seven-day rolling basis. If you’re based in the United States, a two-day transfer may be possible after your first transfer. Visit Stripe’s documentation for more information.
How does Stripe transfer money to my account?
Stripe adds funds to your bank account on a rolling basis, on the fastest payout plan available. You can change your payout schedule for longer than the minimum in your Stripe dashboard. From there, you can also view all transfers from Stripe to your bank account.
To learn more, visit Stripe’s documentation on payouts.
Is Stripe secure?
Yes. Learn more about Stripe’s security practices.
Will Stripe reject fraudulent orders or cards?
Stripe has several monitoring practices in place for catching fraudulent charges and suspicious activity. However, as a merchant using Stripe, you’re responsible for ensuring your customers are who they say they are.
To learn more, visit Stripe’s documentation on how they prevent fraud, and browse their fraud protection guide for strategies to minimize fraud.
How does Stripe handle disputes?
To learn how Stripe handles disputes, visit their documentation.
What are Stripe’s processing fees?
Stripe’s processing fees vary by country. Visit Stripe’s pricing page for details.
Is there a minimum or maximum charge amount?
Yes. To learn more about these limits, visit Stripe’s documentation.
Do purchases using Stripe include discount codes?
Yes. Discounts, taxes, shipping, and all other costs associated with an order can be processed using Stripe.
Troubleshooting
If you’re seeing a “This account already exists” message when you try to sign up, you might have created a Stripe account before. To fix this, close the pop-up window, restart the process, and click Already have a Stripe account? in the top-right corner to connect your account.