- Log into the back office
- Visit the right menu
- Click Dashboard
Membership Dashboard
Review current memberships, upcoming expirations, renewals, and recent lapses.
Navigation
- Dashboard: Return to the main dashboard.
- Related links: Open member search, renewals, reports, email, household search, and payment search.
- Help (?): Open help for this page.
Membership Status
- Current: Expiry date is today or later. Memberships expiring today remain current today.
- Expired: Expiry date is before today.
Summary Tiles
Searching by program name updates the totals. Status chips do not.
- Current members: Current memberships and the number of programs they belong to.
- New this month: Memberships created this month. Net is new minus lapsed. Renewed counts memberships extended this month.
- Expiring in 30 days: Memberships ending within the next 30 days. The smaller text shows how many are not on auto-renew.
- Lapsed this month: Memberships that expired earlier this month.
Year Comparisons
Compare new, renewed, and expired memberships by fiscal year (July 1 to June 30) or calendar year (January 1 to December 31). Search and status chips do not affect these figures.
- New: Memberships created during the year.
- Renewed: Memberships extended during the year.
- Expired: Memberships that expired during the year. Future expirations are excluded.
- Change: This year minus last year.
Note: This year includes activity so far; last year includes the full year.
Search and Filters
Search by program name. Select a chip to filter the program list. Chip numbers count matching programs, not members.
- All: All listed programs matching your search.
- Expiring soon: Programs with memberships ending within 30 days.
- Lapsed: Programs with memberships that expired this month.
Program Cards
Each card shows the program name, current membership count, and relevant activity. Zero values are hidden.
- New / Renewed: Memberships created or extended this month.
- Expiring in 30 days: Memberships ending within the next 30 days.
- Expiring this month: Memberships still due to expire this month.
- Auto-renew: Memberships ending within 30 days with auto-renew enabled and not cancelled.
- At risk: Memberships ending within 30 days without auto-renew. Shown in amber for follow-up.
- Lapsed: Memberships that expired this month, shown in grey.
Good to Know
- This month means the current calendar month, starting on the first.
- Counts overlap. A membership can be current and expiring soon. Do not add these totals together.
- Programs appear when they have a current membership or a membership that lapsed this month.
- Data loads when you open the page. Use Retry or reopen the page to refresh.
- Family and linked memberships each count separately.