Manage Refunds and Cancellations

A Refund will automatically remove a Registrant from the regsitration, rosters, and contact lists for this registration option. A record of the refund and the refund type automatically post to the user’s account.

• Load the Cogran Front Office
• Login using your admin account
• Choose the Administrator’s Center
• When the dialog displays click on What do you want to do?
  1. Refund in full (Refund for all of the programs in the transaction)
  2. Refund a line item (Refund for just one program in a transaction)
• Enter search filters to find contact. earch.
• When list displays select the record to adjust.
• Close the filter flyout pane.
• Click on the Refund button.
  • Refund to Stripe
  • Process refund by alternative payment method

REFUND TO STRIPE

Refunds processed to Stripe must have been originally paid for using Stripe. The customers’s credit card used in the transaction will automatically be credited.

The amount of the refund can be updated by the admin processing the transaction.

REFUND TO ALTERNATIVE PAYMENT METHOD

Alternative Payment Methods allow admins to choose the amount of refund. The refund options include:

• Refund but apply as household credit: The amount refunded will be present on the user’s household account for use on a future purchase.
• Refund by credit card swipe: If a different credit card than the one in the original transaction is to be refunded, use this option. The card swipe machine runs alongside Cogran.
• Refund by cash: provide cash to the customer
• Refund by check: provide a check to the customer
• Do not refund but drop from registration: remove the registrant from the registration, but do not record a refund.