Sometimes, a contact may register the wrong participant for a program. To change registrations within a household, follow these steps!
The special request is a great way to find out useful information for a specific registration. This is useful for friend requests, for example. Instead of posting to the household or contact, the answer to this question appears on the registration record, in team formation, and in drop & swap.
After a registration period opens, a customer may want to change or update their registration questions. For reasons of data integrity, Cogran does not allow customers to change their answers after registration is complete. However, admins can update these answers!
Sometimes it is handy to unenroll a contact without a financial transaction.
The customer experience of purchasing tickets is very quick and should be a process that takes only a few minutes.
As one registration closes, another approaches! Registration programs of all kind must prepare to manage the influx of inquiries, sign-ups, and logistics smoothly. A seamless registration experience can set the tone for your participants and their families, ensuring a positive relationship from the start. To help you prepare, we’ve outlined key steps to get ready for the next registration season.
Cogran provides extensive back office registration reports
Provide refunds from Cogran via Stripe to your customers.
Register a user that already has an account using Cogran.
The user experience when answering questions.
Change a user’s email address used during login.
All customers can update their accounts from their household account. This is handy for customers who want to update their account and for customers who must provide more account information in order to register using Quick Registration.
Customers can update their accounts from their household account. This is handy for customers who want to update their account.
The customer view is different than the admin view. This is a handy way to explain the view.
Cogran allows for retrieval of the username or password on the login or sign-in form.
Household and Contact records provide a 360 view of a customer’s experience with Cogran. Use this to update info and investigate households and contact records.
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Unable to Proceed with Registration
Admins can pull up order receipts and print them out.
User Profiles can be viewed and printed.
Cogran makes it simple to add a payment to a registrant’s account.
Use an admin login to register any user!
Turn device Click Feedback button to report to Cogran
When your price is wrong, there are a few places to check!
Display user information in the Front Page
When someone calls you with registration questions, you can finish their transaction over the phone.
How to Complete an Unconfirmed Registration for a Participant
Once an online registration and payment has been made, an email confirmation is automatically sent.
Follow these steps to process a mailed-in check
Helping your registrants can include registering a new household member on existing accounts. This is accomplished via the Front Page.
ometimes, registrants may mistakenly enter themselves as residents. However, to prevent people from falsifying their residency, residents are unable to change their own residency status after it has been entered. When this residency error is impacting prices, admins must update the residency.
Often, the waivers agreed to by customers need to be stored in hard-copy form. To access these, follow these steps